Do you ship internationally?

All our goods are shipped within UK. We do ship to EU, but contact to confirm before placing order. All other countries also possible, but please contact to confirm. 

Tracking numbers available on all orders. 

How long does shipping take? When will I receive my order?

All orders placed Monday to Friday before 3p.m get shipped same day, except bulky goods or if goods needs to be ordered in. At the checkout you will have delivery date option to choose your preferred delivery date. Confirmation email will be sent once goods shipped.

We use Royal Mail 48 Tracked service for goods under 2kg.

DPD service is used on orders over 2kg.

Other couriers will be used on bulky shipments and will take bit longer.

Can I return my items?

About Returns please refer to Our Return Policy page for more information.

Can I change or cancel my order?

Please contact us with your name and order number at:  info@lukaro.shop

Use website Chat for faster response, or you can call Us on 08008611670

Please contact as soon as possible once you identified that you need to cancel your order. We do not guarantee that order can be canceled once its placed, but we will check if its been proceed and see if we can help to cancel it. If order is already processed and cannot be cancelled LukAro.shop does not take any responsibility for incurred fees after that. Please refer to our Returns & Refund Policy page for more information.

What methods of payment do you take?

We accept ALL major credit cards, PayPal, Apple Pay,G-pay,Visa,Mastercard,Visa Electron,Maestro,American Express.

We accept cash or card payments if preferred when collecting goods yourself.