LukAro.shop Ltd Returns Policy

At LukAro.shop, we always try our level best to provide our customers with the best possible shopping experience. However, we understand that there may be times when you need to return a product. That's why we have a clear refund and return policy.

• LukAro.shop does not accept any returns unless agreed with the return department and followed correct proceedings as mentioned below. In all cases, LukAro.shop must be informed of any issues within the same day of delivery. If Lukaro.shop is not informed within this timeframe, it is deemed that your order has been delivered as correct and in working order. Lukaro.shop is not liable for any incurred costs caused by damaged, late, lost, incorrect or unwanted goods. Lukaro.shop will work closely with customers to resolve issues as quickly and inexpensively as possible. LukAro.shop is unable to process any returns without pre-approval.

• If goods are damaged upon delivery, the delivery must either be rejected, or signed for as “Damaged on Arrival” and pictures of evidence taken at the point of delivery. If items are found damaged after signing for them, no claim can be brought against LukAro.shop or the courier. If goods are found to be damaged inside the manufacturer’s packaging please take pictures of evidence and contact us immediately.

• If there is any discrepancy between the goods that you ordered and the goods that are delivered, please contact Us immediately. A full investigation will be carried out and if LukAro.shop has made an error, the correct goods will be delivered at your convenience time. If goods are not checked and are installed, a return will not be possible as the item is no longer “brand new”.

• It is the buyer's responsibility to ensure that someone will be available at the address given to receive, inspect and sign for the delivery. Courier cannot leave goods at the address unattended or unsigned. Any delivery that is attempted but fails, and a redelivery charge will apply which must be paid in full prior to redelivery being attempted. If a redelivery is not confirmed and paid for within two working days, the goods will be returned to LukAro.shop warehouse and a restocking fee applies.

• If goods are found to be faulty at the commissioning stage. The product guarantee or warranty is held with the manufacturer, not with LukAro.shop. If you require replacement goods quicker than the manufacturer can offer, you will be fully charged for the replacement from Us. If the product fault is confirmed later, your initial payment will be refunded upon the return of the faulty item.

• Please ensure that you are happy with the goods that you ordering and confident that it will work with your existing system or equipment. To return goods restocking fees may apply. If you find out that the goods are not the ones that you need after placing an order, please contact us ASAP via chat to see if an order can be stopped and cancelled. As order proceedings enter into the system at any time from 1 hour up to 24 hours we will do our best can stop the order.
• Please check with Lukaro.shop via chat if goods are in stock. Due to the high volume of sales stock can change hourly and the website does not update quickly enough. If an order is placed without contacting Lukaro.shop  to confirm stock, we will contact you with an alternative option to offer for fast dispatch. If alternative goods that are available in stock are not the option to the customer a full refund will be issued less payment proceeding fees.