Terms and Conditions

Last updated: 29 June, 2023

About LukAro Shop LTD

Welcome to the LukAro Shop LTD. LukAro Shop is a leading supplier of a wide range of products for retail and small trade business customers. We procure products from major manufacturers and suppliers nationwide to provide a wide range of products to meet the needs of our customers. These Terms of Use apply to your use of our website and services. By using our website or placing an order with us, you agree to these terms.

Using Our Website

By using our website, you agree to the terms of use outlined below:

You must not use our website for any unlawful purpose.
You must not use our website to send unsolicited commercial messages or spam.
You must not attempt to gain unauthorized access to our website or servers.
We reserve the right to block or terminate your access to our website at any time and for any reason.

Intellectual Property

All content on LukAro.Shop including product descriptions, images, and logos, is protected by copyright, trademark, & other intellectual property laws. You may not use any content from our website without our permission. We respect the intellectual property rights of others and expect our customers to do the same.

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Products & Prices

We source and sell various products to retail and small trade customers. We always strive to offer the best prices for our customers & we achieve this by sourcing products from leading manufacturers & national distributors. In some cases, we manufacture our own products in our factories abroad and import them to the UK market. All prices on our website are excluding of VAT and VAT will be added at the checkout. We reserve the right to change prices without notice.

Placing an Order

To place an order with us, please follow the instructions on our website. Once we receive your order, we will send you an order confirmation.

Payment Method
We accept a variety of payment methods including credit/debit cards, PayPal, and instant bank transfers. Please note that your payment information is not stored on our servers. Some payment methods may incur additional charges, this will be shown at the checkout.

Pricing and Availability
While every effort has been made to ensure that our pricing and availability information is correct, errors may occur. We reserve the right to change pricing and availability information at any time without notice. Due to the high volume of sales available stock might run out before you place your order, but website information does not get updated quickly enough. If this will happen we will contact you immediately and give you options or a refund.

Shipping and delivery
Please refer to Shipping & Delivery page.

Shipping Costs

The cost of shipping will depend on the shipping method selected, the destination of the order, & the total weight of the items in the order. We strive to keep our shipping costs as low as possible.

Delivery Address

We will deliver the order to the delivery address provided at the time of purchase. Please ensure & double-check that the delivery address is accurate & complete to be so sure that the order is delivered to the correct location. LukAro.shop does not take responsibility for goods being sent to incorrect addresses.

Delivery Confirmation

We will send a confirmation email once the order has been shipped, tracking numbers are not available on all shipping methods and won't be sent to you automatically. If you wish to double-check your delivery information and if a tracking number is available please contact us.

Damaged or Lost Items

Please refer to the Returns and Refunds page for more information.

Delivery Restrictions

Please note that we are unable to deliver to certain locations due to legal restrictions or logistical issues. If your delivery address falls under one of these categories, we will contact you to discuss alternative arrangements.

Returns and Refunds - see full terms here.

We will be very glad with your purchase from our shop. If you are not satisfied with your order you have option for refund. Please contact us within 14 days of receiving your order to fast return. Please note that we can only accept returns for items that are in their original condition & packaging. Refunds will be issued to the exact payment method used to place the order.

Warranty information
We provide warranties for certain products, as outlined in the product descriptions on our website. We refer you to visit the exact product's description for more information.

Privacy Policy

Your privacy is important to us. Please click here to visit our privacy policy page to know more information about how we collect, use, and share your personal information.

Disclaimers and Limitations of Liability

We make every effort to provide accurate product descriptions and images on our website, but we cannot guarantee that the information is always up-to-date or free from errors. We are not liable for any damages that result from the use or inability to use our website or services.

Changes to the Terms and Conditions

We reserve the right to modify or terminate these terms and conditions at any time and without prior notice. We will notify you of any changes to the terms and conditions via email or by posting a notice on our website.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms and conditions will be resolved in the courts of England and Wales.

Thank you for choosing Lukaro Shop. If you have any questions or concerns, please don't hesitate to contact us.